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Tech Mahindra Off Campus Drive at Hyderabad For 2012 and 2013 Pass out Freshers On 14th August 2013

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Tech Mahindra Off Campus Drive at Hyderabad For 2012 and 2013 Pass out Freshers On 14th August 2013

Company: Tech Mahindra

Qualification: Any Graduate or under-graduate

Year Of Pass-out: 2012 and 2013 Batch

Location : Hyderabad


Job Description:

– In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.

– Each call will last on an average 18 minutes and will comprise diagnosis of the problem and troubleshooting.

– Each call is expected to end in complete resolution for the customer.

– The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.

– The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.

Functional Competencies and skill sets required for the position:

– Excellent Communication skills

– Good command over written and spoken English

– Should have Good GRAMMAR

– Should be open to working in night shifts

– Should have a flair for Customer Service & Technical knowhow.

Off Campus Details:
Drive Date: 14th August 2013 (Wednesday)

Time:10.00 AM

Venue Details :

AURORAS ENGINEERING COLLEGE
Bhuvanagiri,
Nalgonda Dist – 508 116

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